EXPERIENCE:

3/2015 - Present

Industry: Retail

Overnight Shelf Stocker

Stocking inventory overnight

Started as overnight stocker, promoted to Dairy/Frozen Feb 2016. Stocking trucks nightly, zoning and straightening merchandise, unloading trucks, making cardboard and plastic bales, and assisting customers.

6/2001 - 2/2014

Industry: Computer/IT Services

Technical Support Rep

Call center customer service, assisting end users with computer hardware related issues, testing for functionality over the phone, documentation of calls, referring customers to proper resources for software support. Familiar with software support as Assurant did support it for a few years. Promoted to TSR II with responsiblity of assisting and mentoring new hires and TSRI. Began a pilot program to work at home in October 2007, pilot was successful and worked at home until voluntary separation,

4/2001 - 5/2001

Industry: Computer/IT Services

Temp

Delveloped data base and template using Remark Office for scantron data forms. Scanned in 1400 5-6 page documents.

11/2000 - 3/2001

Industry: Retail

Manager

Opening and closing procedures,training,hiring and directing of staff, cleaning and stocking the store,taking care of customer concerns,the day to day operation of the store, deposits and daily paper work, dealing with the venders,and overseeing and training the other employees and new hires. Left to complete training for A+ certification.

3/2001 - 3/2001

Internship

Replaced computers in lab, ghosting, set up new lab, and re-imaged Mac lab

11/1998 - 11/2000

Industry: Retail

Manager

Promoted within a 2-month period from part-time to full time employment. Duties were cleaning and stocking the store,waiting on customers,and was often the only employee on duty. 2nd promotion within 7 months to assistant manager in May 1999. New responibilities involved the day to day operation of the store, deposits and daily paper work, dealing with the venders,and overseeing and training the other employees and new hires.This was all under the supervision of the store manager and area manager. Promoted to manager of another store in Dec 1999, moved to a larger store in May 2000.

EDUCATION:

5/2001

Certification

Completed an intensive, hands-on training course for CompTIA A+ Certification for Computer Tech on May 17, 2001. The class also had a overveiw of software including MS Office and H.E.A.T.

5/1983

High School or equivalent

Certification

Certificates for Intro to Macintosh and Intro to the PC.

SKILLS:

Skill Name

Skill Level